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Home / Refund Policy

Refund Policy

Refund Policy

1.1 Introduction

We at store.elpislive.com want to ensure that you are 100% happy with your purchase.

    • Do not hesitate to contact us with technical or sales queries.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

1.2 REFUNDABLE ITEMS

You can request a refund for the following products:

   1.1.1     Computer Software 

    • The customer will be refunded if the following are true about the software: if it fails to execute commands, and if runtime errors cause the software not to run.

    • The customer will not be refunded if one thinks that the software does not meet the need desired. Warrants for the software are included in the license and hence it is the whole duty of the customer to read the license agreement before purchasing the software.

1.3 NON REFUNDABLE ITEMS

    1. Downloadable items such as eBooks

Requirement for Refund

    1. Receipt

1.4 Mode of Payment Available

    1. Mobile Money if used
    2. PayPal if used

Need help?

Contact us at support@elpislive.com for questions related to refunds and returns. 

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